Credit is decided at one moment: when a Progus app is installed on a shop with your Partner ID attached. Before that nothing is yours. After that the shop stays yours, an uninstall included, and every payment it makes to Progus earns you commission.
Step 1: The click is only a click
Opening your link feeds the Clicks figure on Analytics. It creates neither a customer nor a commission, so a high click count next to a low customer count is normal.
Step 2: The install locks the credit
The shop then appears on your Customers page with an installation date. The credit has no expiry date, and an uninstall does not hand the shop back.
One shop is credited to one partner. If the app is installed again under somebody else's Partner ID, the shop can move to them. Tell us the domain if that happens.
Step 3: One domain, several apps
On Shopify the credit follows the shop domain. Once a domain is yours, every Progus app running on it earns you commission, even ones you never referred. Customers is the exception: an app is listed there only when your Partner ID was supplied for it, so the page can show less than you earn on.
Step 4: Check a referral that never appeared
If a shop you referred is missing from Customers, the usual causes are:
The link was edited, retyped or shortened, so your Partner ID never travelled with it.
The Partner ID was typed by hand into the app and one character is wrong.
The app was installed on a different platform than the link pointed at.
The merchant installed the app days later without using your link.
None of these can be repaired from your side. Send us the shop domain and app name.
What to do next
See What counts as an active referral for which of your shops move your rate.
Read Reading your Analytics and Customers pages to compare clicks with installs properly.
Stuck on any of this? Write to us at [email protected] and we will sort it out with you.