Your level is driven by a single number: your active referrals. It is not the number of shops you have referred, nor the number of installs. It is how many subscriptions are active right now across the shops credited to you. The price of those subscriptions makes no difference.
Step 1: Count subscriptions, not shops
Each active subscription counts once. One shop paying for three Progus apps counts as three active referrals. Three shops each paying for one app also count as three. The figure is on Dashboard as All Active Subscriptions, and that is the number the level thresholds are measured against.
Step 2: Know what does not count
These add nothing to the count:
A shop that installed an app but never took a paid plan.
A click on your link that never became an install.
A shop that uninstalled the app.
A subscription the merchant cancelled.
A subscription that has not started yet, or that is paused.
On Customers this is easy to check. Open a shop to list its apps: any app whose Subscription column reads free is contributing nothing to your level.
Step 3: Trials count
A subscription still in its trial is treated as active and does count. If the merchant cancels or uninstalls before the trial converts, it stops counting the same day.
Step 4: Expect the number to move both ways
Cancellations and uninstalls take subscriptions out of the count on the spot, and a pause takes one out until the merchant resumes it. An uninstall removes every subscription that shop had for that app, so a single large client leaving can drop you a whole level.
What to do next
Read Partner levels and commission rates for the thresholds the count is measured against.
Read How your commission is calculated to see why a falling count never touches what you have already earned.
Two active subscriptions is the difference between 0% and 20%, so watch the count.
Stuck on any of this? Write to us at [email protected] and we will sort it out with you.