The portal shows two money figures and they answer different questions. Total Earnings on the Dashboard is your lifetime total. Pending Payout on the Payouts page is what has not been paid to you yet. Only the second one is a balance.
Step 1: Read Total Earnings as history
Total Earnings counts every commission ever recorded for you, transferred or not, in USD. It only ever goes up. Comparing it against what has landed in your PayPal account will not balance, and it is not meant to.
Step 2: Read Pending Payout as your balance
Pending Payout is the part of that total no payout run has taken yet. It rises as new commissions arrive. After a run it drops back to whatever you have earned since the start of this month, because a run only reaches the end of the previous one. Quote this figure if you ever ask us about money.
Step 3: Read the estimated date as a rule, not a forecast
Under the amount sits Estimated payout date, always the 15th of next month. It is the same for every partner and does not react to your balance. It is when the whole amount shown will have been paid, including what you are earning this month, which belongs to next month's run. The older part is paid sooner, by the 15th of this month.
Step 4: Check a single shop
The Customers page has its own Total Earnings column, per shop, over the whole life of that shop. Use it to see which client is worth the most to you. These are lifetime figures too, so adding them up will not give your balance.
What to do next
Read How and when you get paid for the cycle behind those dates.
Read Payout statuses and payment history to follow the money after a run.
Pending Payout stuck at $0.00? Read Why you have not been paid yet.
Stuck on any of this? Write to us at [email protected] and we will sort it out with you.