The Payment History card on the Payouts page lists your payouts, one row per month the commissions were earned in, with a Period, a Status and the Earnings covered.
Step 1: Read the three statuses
Pending means the payout is prepared but the transfer is not confirmed.
Success means the transfer to your PayPal address went through.
Failed means PayPal did not accept the transfer. The usual cause is the address: mistyped, closed, or unable to receive USD.
Step 2: Expect a new row to sit at Pending
A row appears as soon as the run is prepared, early in the month, and turns Success only once the transfer is made, by the 15th. Pending on the 5th is normal.
A row can also return to Pending after reading Success: if a commission for that month arrives late, the next run reopens the row for the extra amount, and Earnings then shows that top-up, not everything ever paid for the month.
Step 3: Open a row for the detail
Click any row. It opens as Transactions for that month: a Summary total and a Transactions List of Date, App, Customer ID and Your Share. The search box matches Customer ID; the App column filters to one app.
Read the Summary carefully. It adds up every commission recorded for you that calendar month, including any the payout did not cover, so it can exceed the row you clicked.
Step 4: Know the limits of the list
Payment History shows the six most recent periods. A row exists only for a month that produced a payout; a month you earned nothing in is absent. Until your first run the card reads You don't have any payment history yet.
What to do next
A row showing Failed? Read Why you have not been paid yet.
Need a period older than the six shown? Write to us.
Read Pending Payout and Total Earnings for the difference from your live balance.
Stuck on any of this? Write to us at [email protected] and we will sort it out with you.