Your partner account can be opened with an email address and password, with Google, or with Apple, and one account can carry all three. This article covers signing in, recovering a lost password, and adding a second way in.
Step 1: Sign in
Enter your Email Address and Password, then press Sign In. A security check runs first, so the button is briefly inactive. If the page answers Please verify your email address to continue. press Resend verification email and open the link.
Step 2: Reset a forgotten password
Choose Forgot your password?, enter your address and press Send Reset Link. The email opens a Change Password page where you set a new one. The link lasts one hour. After that it drops you on the sign-in page, so request a fresh one. If nothing arrives, check spam. We send no email to an address we do not recognise.
Step 3: Change a password you still know
On Account, open Advanced and press Change Password. Fill in Current Password, New Password and Confirm New Password. The new one needs 8 characters or more, with an uppercase letter, a lowercase letter and a number. We then email a 6-digit code, valid for 10 minutes, which you type into Confirm password change.
Step 4: Connect Google or Apple
The Connected Accounts card has a button for each. Once linked, the button greys out, Connected appears beside it, and you can sign in either way. An account already linked to another partner will not link, and nothing on screen says so.
Step 5: Set a password on a social account
An account created with Google or Apple got a random password you have never seen. Change Password and Delete My Account look available but both refuse, because each asks for that password. Use Forgot your password? to set one you know, and both work afterwards.
What to do next
Read Change your payout email or delete your account for the other protected changes.
Signed in with Google or Apple? Set a password now, before you need it.
Stuck on any of this? Write to us at [email protected] and we will sort it out with you.